Refund Policy

Every piece leaves the studio checked and carefully packed. If something goes wrong, tell us and we will make it right — with a repair, a replacement or a refund.

To start any request, email hello@lindblumdesign.com with your order number, or use the options in your account page.

If your order arrives damaged or has a manufacturing defect, contact us within 14 days of delivery with photos of the item and packaging. We will repair, replace or refund the item — your choice — and cover the return shipping.

For ready-made (non-custom) items, you may request a return within 14 days of delivery, provided the item is unused and in its original condition and packaging. We refund the item price once we receive the return; return shipping for change-of-mind returns is at your cost, and the original shipping and handling fee is not refundable.

Made-to-order pieces, commissions and engineering prototypes are produced specifically for you. Once design or fabrication work has started, these orders cannot be cancelled or returned for change of mind. If we have not yet started work, you may cancel for a full refund.

This does not affect your rights if a custom piece arrives damaged or faulty — those are always covered by the section above.

Digital files (such as .STL downloads) cannot be returned. If a file is corrupted or will not open, contact us and we will provide a working copy or refund the download credit.

You can cancel the Studio Retainer at any time from your account. Cancellation stops future billing and takes effect at the end of the current month; payments already made for the current period are not refunded.

Approved refunds are issued to your original payment method through Stripe. Card refunds typically appear within 5–10 business days; FPX refunds may take a little longer depending on your bank. We will email you when a refund is issued.